Frequently Asked Questions

Ordering

We book in advance and accept a limited amount of orders per week. Ideally, 4-6 weeks advance notice, however you may check availability for dates with less notice. We require a minimum of 1 week’s advance notice for any cake order. We accept inquiries only through our cakelava online inquiry form, or you can give us a call.

RUSH ORDERS: Any cake ordered 1 month or less before the event date is a rush order and requires a full, non-refundable payment to secure it. Cake orders without an accompanying payment will be cancelled. Design and decoration restrictions may apply for any rush order.

We accept inquiries and cake orders only through our cakelava online inquiry form or by phone. We are a small, specialized cake studio that just makes custom cakes ordered in advance. We don’t sell ready made cakes or pastries. Our studio is currently closed to the public, except for clients picking up a cake. We are happy to consult with you through email, or by phone during normal business hours. Our hours are listed below. When inquiring about a cake, please fill in all requested fields on the contact form, including a budget. Since our budget range is very broad, we’ll need to know the cake budget before discussing options. See the “Pricing” section below. It is the client’s responsibility to inquire with the venue about their outside vendor cake policy and confirm their cake can be delivered there. Please allow up to 48 hours for us to respond to your inquiry form.

SUN: CLOSED, EXCEPT FOR CAKE DELIVERIES. NO CAKE PICK UPS.
MON: CLOSED, EXCEPT FOR CAKE DELIVERIES.
TUE: 9:00AM – 4:00PM
WED: 9:00AM – 4:00PM
THU: 9:00AM – 4:00PM
FRI: 9:00AM – 4:00PM
SAT: 10:00AM – 4:00PM

RUSH ORDERS: Any cake ordered 1 month or less before the event date is a rush order and requires a full, non-refundable payment to secure it. Cake orders without an accompanying payment will be cancelled. Design and decoration restrictions may apply for any rush order.


EVENT DATE IS MORE THAN 1 MONTH IN ADVANCE: If your event is more than 1 month in advance, we require a 50% non-refundable retainer paid by credit card invoice within 24 hours of booking. The retainer amount is 50% of your estimated cake cost, so we’ll need a general idea or budget for the cake for booking. cakelava reserves the right to cancel the order if payment is not made within 24 hours.

RUSH ORDERS – EVENT DATE IS LESS THAN 1 MONTH IN ADVANCE: An event 1 month or less in advance is a Rush Order and requires full payment in full by credit card at the time of booking. Cake orders without an accompanying payment will be cancelled. Design and decoration restrictions may apply for any rush order.

FINAL PAYMENT: The full balance for your cake is due and collectable 3 weeks before your event date. Personal checks are not accepted less than 3 weeks before the event date, and returned checks will be charged $25. Final payments not received by 2 weeks before the event date are considered a cancellation of services, and the remaining balance is due and collectable.

Any request to cancel a cake order must be submitted by email by the client and confirmed it was received by cakelava LLC. Any retainer(s) paid on a cake order are non-refundable and date specific (non-transferable). For Rush orders (1 month or less) if the cake is cancelled within 48 hours after payment, there is a $250 cancellation fee. If the cake is cancelled more than 48 hours after payment, the full balance is non-refundable. We recommend purchasing event insurance for unexpected circumstances that could arise.

Pricing

NON SCULPTED CAKES (ROUND, SQUARE, TIERED…)
We have a $350 cake minimum for our non-sculpted cakes. Our prices for a custom non-sculpted cake start at $350 and increases based on the complexity of the design and number of servings. The cake price excludes a delivery fee or added flavor charges.

3-D SCULPTED CAKES
We have a $400 cake minimum for our sculpted cakes. Sculpted cakes are a project based price, and not charged by the number of servings. Sculpted cakes start at $400 and go up based on complexity of design. This price excludes delivery and any added flavor charges. With sculpted cakes, keep in mind that the minimum amount of servings needed is often determined by the shape of the object.

Deliveries and Scheduled Pick Ups

DELIVERIES
We offer a delivery option for all custom cake orders. Our deliveries are scheduled based on availability, and the delivery cost will be added to your cake order. Please contact us for delivery pricing. Delivery is available throughout Las Vegas and Henderson. We are willing to deliver to any area where our cakes can be safely delivered.

CURBSIDE PICK UP AT OUR STUDIO
We are open for pick ups by appointment and it must be scheduled in advance. Curbside pick up hours are 9am to 11am and 1pm to 4pm. cakelava LLC does not guarantee the safety of any cake we don’t personally deliver.

15 MINUTE APPOINTMENT POLICY
Please note, we are frequently in and out of our studio and have a 15 minute policy for all cake pick ups. Clients arriving more than 15 minutes late may need to reschedule.

Flavors

We include 2 flavor choices from our menu for multi-tiered cakes sized 40 servings and above. If your multi-tiered cake is less than 40 servings, there will be a $25 charge for a second flavor. Single tier cakes and Sculpted cakes are 1 flavor. You are welcome to order as many flavors as you like for your tiered cake, but there will be a charge of $25 for each additional flavor.

PREMIUM and HIGH ROLLER flavors:
Some of our flavors are called PREMIUM or HIGH ROLLER and have more expensive ingredients or more labor involved. PREMIUM flavors cost $.50 and HIGH ROLLER flavors cost $1.00 per serving extra and they are indicated on the FLAVORS page menu.

No, we use only buttercream fillings for sculpted cakes, because carved cakes require more stability than non-sculpted cakes. We will provide a list of cake and buttercream filling choices. You may inquire with us at the time of your order for the flavor choices.

We mainly work in fondant, and offer limited design options with buttercream icing. Due to the extreme heat temperatures in Las Vegas, we don’t offer buttercream icing for outdoor events. Our buttercream is made from real butter that can melt in the heat.

We firmly believe in using the highest quality of ingredients in our cakes and least amount of preservatives, so we use real butter, eggs, sugar, and other products that unfortunately, do not accommodate those with dietary restrictions.

Consultations and Tastings

Yes, we offer cake consultations by email or phone with our shop manager Sasha. After discussing your requests with Rick, our designer, she can then get back to you with a price estimate.

Yes, we offer a cake tasting box for pick up for our wedding cake clients. To schedule a cake tasting box pick up we need a minimum of 1 week’s notice. Please send us an inquiry form on our website email cakelava. Our wedding cake tasting box serves up to 4 guests and consists of 3 freshly baked mini cakes in any 3 flavors from our menu (see: FLAVORS page). There is a $50 plus tax fee, paid at the time of scheduling. Due to the labor involved, you may choose a maximum of 4 flavor choices per tasting, and the charge for the 4th flavor is $25 + tax. If a wedding cake is booked at $500 (cake only) or above, a $50 credit will be applied towards your final balance. If you are securing your date prior to booking for a cake priced at $500 or higher, your tasting box is complimentary. Booking your wedding cake requires a 50% non-refundable retainer based on your estimated cake price.

Our cake tasting box is available for pick up Thursday through Saturday based on our availability. Before we can schedule your tasting appointment, we will first need to check availability for your wedding date and reception time, and that our pricing works with your budget. We will also ask you about your wedding cake requests and how many guests you want to serve.

15 MINUTE APPOINTMENT POLICY
Please note, we are frequently in and out of our studio and have a 15 minute policy for all cake pick ups. Clients arriving more than 15 minutes late may need to reschedule.

If you need to cancel your appointment, we require written notice. You may cancel a cake tasting appointment as late as 1 week before your pick up date. Wedding cake tastings cancelled more than 1 week in advance will be refunded $20 of their $50 plus tax fee. Cancellations 1 week or less before appointment are not refunded.

Cake Designs and Decorations

No, we take great pride in offering our clients original one-of-a-kind designs by Rick. Out of respect for other cake designers in our industry, we do not duplicate other people’s work or provide a quote for it. That said, it is helpful to see photos of cakes you like to get a better sense of your style. It may be used as inspiration.

We do not. We work with all handcrafted flowers on our cakes. These are made in-house and not purchased. Fresh flowers can be arranged directly with your florist.

Rick taught classes internationally for several years and may teach again as his schedule allows. For beginners looking to pick up some useful decorating techniques, there are some great examples in our book, Extreme Cakeovers.