Frequently Asked Questions

Ordering

How far in advance should I order a cake?

We often booked up weeks in advance and accept a limited amount of cake orders, so the sooner the better to reserve a place on our calendar. Many clients secure our services six months to a year before their event. However, you are welcome to check our availability for dates with less advance notice, and we will do our best to accommodate. To give us enough lead time and less design restrictions, we require a minimum of 1 week’s advance notice for any cake order. We are currently accepting orders through 2022. To inquire about about our availability, please use cakelava custom cake contact form or give us a call.

RUSH ORDERS: A rush order is any cake order placed 1 month or less before the event date. Our availability for rush orders is extremely limited, and only cake orders secured with a full payment by credit card at the time of booking will be honored. Cake orders placed without an accompanying payment will be cancelled. Design and decoration restrictions may apply for any rush order.

Can I come to your shop to place my order? What are your hours of operation?

NOTE: IN 2021, AND FOR THE DURATION OF THE COVID-19 PANDEMIC, ALL CAKE ORDERS AND INQUIRIES MUST BE PLACED USING OUR WEBSITE INQUIRY FORM, OR BY PHONE. OUR CAKE STUDIO IS NOT OPEN TO THE PUBLIC DURING THIS TIME. OUT OF CONCERN FOR THE SAFETY OF OUR CLIENTS AND OURSELVES, WE ARE NOT OFFERING IN-PERSON CONSULTATIONS WITH OUR DESIGNER RICK OR CAKE TASTINGS IN OUR STUDIO. WE are happy to consult with you over the phone about your cake request, or arrange a cake tasting box for pick up at our studio. We can be reached by email or phone during normal business hours which are listed below. Please allow up to 48 hours for us to respond to your inquiry.

SUN: STUDIO CLOSED, EXCEPT FOR CAKE DELIVERIES. NO CAKE PICK UPS TODAY.
MON: STUDIO CLOSED, EXCEPT FOR CAKE DELIVERIES.
TUE: 9:00AM – 4:00PM
WED: 9:00AM – 4:00PM
THU: 9:00AM – 4:00PM
FRI: 9:00AM – 4:00PM
SAT: 10:00AM – 4:00PM

How do I place a cake order?

NOTE: IN 2021, AND FOR THE DURATION OF THE COVID-19 PANDEMIC, PLEASE USE OUR ONLINE INQUIRY FORM cakelava custom cake order formOR CALL US TO PLACE AN ORDER. OUR CAKE STUDIO IS NOT OPEN TO THE PUBLIC DURING THIS TIME. OUT OF CONCERN FOR SAFETY OF OUR CLIENTS AND OURSELVES, WE ARE NOT OFFERING ANY IN-PERSON CONSULTATIONS WITH OUR DESIGNER RICK, OR CAKE TASTINGS IN OUR STUDIO. We require a minimum of 1 week’s advance notice for a custom cake. Please fill in all requested fields on the contact form. Since we custom design for a wide range of budgets, we’ll need to know the cake budget before discussing options. See the “Pricing” section below. It is the client’s responsibility to check with their venue about their outside vendor cake policy and be sure the cake you are ordering can be brought into the venue. Once we receive your email inquiry, we will contact you to discuss your cake request. For our out of town clients celebrating in Las Vegas, not to worry, we can complete the entire design and payment process with you remotely.

RUSH ORDERS: A rush order is any cake order placed 1 month or less before the event date. Our availability for rush orders is extremely limited, and only cake orders secured by a full payment by credit card at the time of booking will be honored. Cake orders placed without an accompanying payment within 24 hours will be cancelled. Keep in mind design and decoration restrictions may apply for any rush order.

Do you require a deposit to reserve my date?

EVENT DATE IS MORE THAN 1 MONTH IN ADVANCE:
We require a non-refundable 50% retainer paid by credit card invoice within 24 hours of placing your order to secure a date. cakelava reserves the right to cancel the order if payment is not made within 24 hours. All retainers are date specific (non-transferable) and non-refundable, so we ask that you please be certain you want to work with us prior to placing the order. The full balance for your cake is due and collectable 3 weeks prior to your event date. See below for final payment information

RUSH ORDERS – EVENT DATE IS LESS THAN 1 MONTH IN ADVANCE:
If you are ordering a cake for an event 1 month or less in advance, this is a Rush Order and requires payment in full by credit card at the time of booking. Our availability for rush orders is extremely limited, and often requires us to shift around our schedule so cake orders placed without an accompanying payment will be cancelled. Keep in mind design and decoration restrictions may apply for any rush order.

When is final payment due?

The full balance for your cake is due and collectable 3 weeks prior to your event date. Personal checks will not be accepted less than 3 weeks prior to the event date. Returned checks will be charged $25. Final balances not received by 2 weeks prior to the event date are considered a cancellation of services, and result in a forfeiture of the cake, and full payment for the balance is due and collectable.

Do you ship your cakes?

We don’t ship our cakes since we can’t guarantee the safety of any cakes we don’t personally deliver to a location. When possible, we are happy to make a recommendation of a designer closer to you who may be able to help with your event.

What is your cancellation policy?

Any request to cancel a cake order must be submitted in writing by the client and received by cakelava LLC no less than 3 weeks prior to an event date. Any retainer(s) paid on the order are non-refundable and date specific (non-transferable). For cancellations less than 3 weeks prior to the event date, the full remaining balance is due and collectable. We recommend purchasing event insurance for unexpected circumstances that could arise.

Pricing and Deliveries

How much do your custom cakes cost?

NON SCULPTED CAKES (ROUND, SQUARE, TIERED…)
Our prices for a custom non-sculpted cake (round, square, tiered, etc) start at $350 and increases based on the complexity of the design and number of servings. This cake price excludes a delivery fee or added flavor charges. We do not offer cupcakes, cake pops, cookies or other desserts.The decorations and handcrafted flowers we use on our cakes are all handmade in-house by cakelava.

To get an estimate for a cake, you can email cakelava or call us. Please include the following with your inquiry:
Your requested design: theme, color, and any decorations you want. Photos can be emailed after we reply to your inquiry.
How many servings: If you have a preference on the number of tiers, please let us know.

Cake Budget: Since we design for a wide range of budgets, let us know the cake budget so we can customize the cake to suit your needs.

3-D SCULPTED CAKES
Our Sculpted cakes start at $400 and go up based on complexity of design and number of servings. This price excludes delivery and any added flavor charges. They are labor intensive and often require us to build additional structure. More complex sculpting work will be priced higher. With sculpted cakes, please keep in mind that the minimum amount of servings needed is often determined by the type of object.

Do you offer delivery?

DELIVERIES
We offer a delivery option for all custom cake orders. Simply request delivery at the time your order is placed. Our deliveries are scheduled based on availability, and the delivery cost will be added to your cake order. We have more limited availability to deliver a cake for a daytime event on a weekday than either evening weekday or weekend events. Please contact us for delivery pricing.

CURBSIDE PICK UP AT OUR STUDIO
All pick ups during the pandemic are curbside only and must be scheduled in advance. Curbside pick up hours are 9am to 11am and 1pm to 4pm. cakelava LLC does not guarantee the safety of any cake we don’t personally deliver.

DELIVERY AREA
Delivery is available throughout Las Vegas and Henderson. We are willing to deliver to any area where our cakes can be safely delivered. During COVID-19, due to safety reasons, some locations
may not be available for delivery.Inquire with us for details.

May I book your services to reserve the date and work out the design later?

Yes, many clients do exactly that to secure their date. In order to reserve a spot on our calendar, we’ll need to get some basic information from you and an approximate budget and number of servings. A 50% non-refundable and date specific (non-transferable) retainer payable within 24 hours will be required to secure your date and approximate start time. We will be booking other events around yours, so it is important to give us as realistic a budget as possible to allocate appropriate time to work on your cake.

Flavors

How many flavors can I have in my tiered cake?

We include 2 flavor choices from our menu for multi-tiered cakes sized 40 servings and above. If your multi-tiered cake is less than 40 servings, there will be a $25 charge for a second flavor. Single tier cakes and Sculpted cakes are 1 flavor. You are welcome to order as many flavors as you like for your tiered cake, but there will be a charge of $25 for each additional flavor.

PREMIUM and HIGH ROLLER flavors:
Some of our flavors are called PREMIUM or HIGH ROLLER and have more expensive ingredients or more labor involved. PREMIUM flavors cost $.50 and HIGH ROLLER flavors cost $1.00 per serving extra and they are indicated on the FLAVORS page menu.

Are the flavor options the same for sculpted cakes?

No, we use only buttercream fillings for sculpted cakes, because carved cakes require more stability than non-sculpted cakes. We will provide a list of cake and buttercream filling choices. You may inquire with us at the time of your order for the flavor choices.

Is buttercream icing an option for my cake?

It depends on your design request whether buttercream icing can be an option for your cake. Not all cake designs and decorations as well as certain colors will work well with buttercream. When you share your design requests with us we can let you know if buttercream is an option. Due to the extreme heat temperatures in Las Vegas, we don’t offer buttercream icing for any outdoor events. Our buttercream is made from real butter that can melt in the heat.

Do you make sugar free cakes, Vegan cakes, or Gluten-free?

 We firmly believe in using the highest quality of ingredients in our cakes, so we use real butter, eggs, sugar, and other products that unfortunately, do not accommodate those with dietary restrictions.

Do you make individual cakes, cupcakes, decorated cookies, cake pops or macarons?

 Yes, we do offer individual cakes, but not cupcakes, decorated cookies, cake pops, or macarons. We work exclusively in custom cakes

Consultations and Tastings

How do I schedule a consultation?

Please note that for the entire duration of the Covid-19 the pandemic we are not offering any in-person consultations with our designer. Prior to securing our services, Sasha, our shop manager, will be happy to consult with you over email or phone. Please use cakelava custom cake contact form or call us to share details of your event, what you have in mind for your cake, and what you wish to budget. After discussing your requests with our designer, we can then get back to you with a price estimate.

Our celebration cakes receive the same care and attention as we give our wedding cakes, but we don’t offer a personal consultation with Rick, our designer for any celebration or birthday cake order. An exception would be for a corporate cake or in cases where the cake is large or complex and requires our designer to personally meet with the client. For a celebration or birthday cake order, our Sasha, our shop manager, will discuss requests and collect any inspirations from the client which then gets passed onto Rick, and their cake will be designed shortly before the event.

PERSONAL DESIGN CONSULTATION

NOTE: DURING THE COVID-19 PANDEMIC, WE ARE NOT OFFERING ANY IN-PERSON DESIGN CONSULTATIONS OR IN-PERSON CAKE TASTINGS. For wedding cake clients who have already booked our services with a 50% non-refundable retainer, Sasha will consult with you about your cake requests prior to Rick designing or sketching the cake. One of the services cakelava wedding cake clients pay for is the labor involved with designing their cake. To honor this, we don’t share our design ideas or do a cake sketch prior to booking your cake.

For our out of town brides coming to Las Vegas, rest assured, in person consultations are not required to make you an amazing cake! We can complete the entire design process and consult with you over email or by phone.

If you are a bride interested in scheduling our cake tasting service, please refer to the “Wedding Cake Tasting” question below.

How do I schedule a wedding cake tasting?

Cake Tastings are offered for wedding cake clients only. NOTE: DURING THE COVID-19 PANDEMIC, WE ARE NOT DOING ANY IN-PERSON CAKE TASTINGS. A PRE-PAID CAKE TASTING BOX COSTS $50 + TAX FOR 3 FLAVORS OF YOUR CHOICE FROM OUR MENU, AND MAY BE PICKED UP CURBSIDE AT OUR STUDIO. To schedule a cake tasting box pick up we need a minimum of 1 week’s notice. Please send us an inquiry form on our website email cakelava. Our wedding cake tasting box serves up to 4 guests and consists of 3 freshly baked mini cakes in any 3 flavors from our menu (see: FLAVORS page). There is a $50 plus tax fee, paid at the time of scheduling. Due to the labor involved, you may choose a maximum of 4 flavor choices per tasting, and the charge for the 4th flavor is $25 + tax. If a wedding cake is booked at $500 (cake only) or above, a $50 credit will be applied towards your final balance. If you are securing your date prior to booking for a cake priced at $500 or higher, your tasting box is complimentary. Booking your wedding cake requires a 50% non-refundable retainer based on your estimated cake price. Our cake tasting box is available for pick up Thursday through Saturday based on our availability. Before we can schedule your tasting appointment, we will first need to check availability for your wedding date and reception time, and that our pricing works with your budget. We will also ask you about your wedding cake requests and how many guests you want to serve.

15 MINUTE APPOINTMENT POLICY
Please note, we are frequently in and out of our studio and have a 15 minute policy for all appointments and ask that you arrive to our studio on time for your scheduled pick up. Clients arriving more than 15 minutes late may need to reschedule for another date.

Will you design my wedding cake at the tasting?

 NOTE: FOR THE DURATION OF THE COVID-19 PANDEMIC, WE WILL NOT DOING ANY IN-PERSON DESIGN CONSULTATIONS OR IN PERSON CAKE TASTINGS. Clients who have not booked their cake with us are welcome to discuss their wedding cake requests with Sasha separate from the tasting, and any information given will be passed onto Rick.

What is your cancellation policy for a cake tasting?

 If you need to cancel your appointment, we require written notice. You may cancel a cake tasting appointment as late as 1 week prior to your pick up date. Wedding cake tastings will be refunded $20 of their $50 plus tax fee. Cancellations less than 1 week prior to the appointment are not refunded.

Cake Designs and Decorations

I saw a cake in a magazine made by another baker. If I provide you the photo, can you duplicate the cake?

 We take great pride in offering our clients original one-of-a-kind designs by Rick. Out of respect for other cake designers in our industry, we do not duplicate other people’s work or provide a quote for it. That said, it is helpful for us to see photos of cakes you like to get a better sense of your style. It may be used as inspiration.

What is a groom’s cake and how do I order one?

Do you do fresh flowers for the wedding cakes?

 We only work with handcrafted flowers, which we make in-house, on our cakes. If you would like fresh flowers, this is arranged directly with your florist and they would place the flowers on the cake once it has been safely delivered to your location.

Can I substitute real cake tiers for Styrofoam tiers?

 We want your cake to taste as good on the inside as it looks on the outside, but we also understand the desire to have a cake larger than your guest count supports. Yes, faux tiers are available to order and pricing is done on a case-by-case basis.

May I come to your cake studio to watch Rick work?

As we are a known company, this is a question we receive a lot. We don’t allow non-employees into our kitchen for a number of reasons. The Health department has regulations preventing us from allowing any non-employees without a valid health card into our kitchen. There are also liability issues and insurance restrictions that prevent us from having anyone other than cakelava LLC employees in our kitchen. Our kitchen is a very busy place and we find it too distracting to be watched when we’re working and on deadline.

Do you teach cake decorating classes?

Rick taught classes internationally for several years but is taking time off from the busy teaching circuit to focus on making cakes for clients. He wouldn’t trade his experience teaching for anything, and has been relishing the opportunity to make cakes for cakelava and not having to travel so often. For beginners looking to pick up some useful decorating techniques, there are some great examples in our book, Extreme Cakeovers.